Businessman

You can win more friends with your ears than with your mouth. People who feel like they're being listened to feel accepted and appreciated. They feel like they're being taken seriously and what they say really matters.

None of us got to where we are alone. Whether the assistance we received was obvious or subtle, acknowledging someone's help is a big part of understanding the importance of saying thank you.

Southwest Airlines is successful because the company understands it's a customer service company. It also happens to be an airline.

The sooner you accept the fact that you will have both successes and failures, the easier it will be to get your business and personal life headed in the right direction.

Give your subconscious a chance to work by turning your brain off from time to time. Don't focus on work or solving problems constantly.

No one ever wants to see his or her name linked to anything bad. Conscience is like a baby. It has to go to sleep before you can.

I believe that visualization is one of the most powerful means of achieving personal goals.

In a litigation-happy society, clear agreements often prevent small disagreements from becoming big ones.

Direct your energy toward achieving a goal, and tackle the problems with an emphasis on edging closer to a successful result.

You do not get what you want. You get what you negotiate.

Every morning brings new potential, but if you dwell on the misfortunes of the day before, you tend to overlook tremendous opportunities.

Deadlines aren't bad. They help you organize your time. They help you set priorities. They make you get going when you might not feel like it.

As you schedule individual tasks, give yourself a cushion. Mark the due date a few days ahead of the actual deadline so you have time to deal with changes or last-minute emergencies.

To be a champion, you have to learn to handle stress and pressure. But if you've prepared mentally and physically, you don't have to worry.

A great accomplishment shouldn't be the end of the road, just the starting point for the next leap forward.

Life isn't fair. It's true, and you still have to deal with it. Whining about it rarely levels the playing field, but learning to rise above it is the ultimate reward.

If you believe, as I do, that your employees truly are your most valuable asset, you will do whatever you can to help them do their jobs as well as possible.

My Golden Rule of Networking is simple: Don't keep score.

By getting your customers to agree with you in small steps along the way, you have a better chance of reaching agreement when it's time to do business.

You learn how to be book smart in school, but you better not forget that you also need to be street smart.