Businessman

For a number of major companies, if you can't access the commercial markets, you can't fund your business. That's a big problem. You can't pay your bills.

For me, one of the lessons from 9/11 is that you have to give the organization context for how you're acting, and you've got to communicate constantly, in this case particularly with all the changes that were occurring in the financial marketplace and in the economy.

Small businesses create half of the jobs in the private sector.

You've got to develop relationships. You can't do things just in a formal context.