Scientist

Innovation comes from the producer - not from the customer.

American management thinks that they can just copy from Japan. But they don't know what to copy.

All anyone asks for is a chance to work with pride.

Any manager can do well in an expanding market.

In 1945, the world was in a shambles. American companies had no competition. So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.

Quality is pride of workmanship.

Learning is not compulsory... neither is survival.

If you don't understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance. The sure way to increase productivity is to better administrate man and machine.

The prevailing - and foolish - attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he's managing. A man with a financial background may know nothing about manufacturing shoes or cars, but he's put in charge anyway.

If you can't describe what you are doing as a process, you don't know what you're doing.

Lack of knowledge... that is the problem.

You can not define being exactly on time.

The prevailing system of management has crushed fun out of the workplace.

'Quality' means what will sell and do a customer some good - at least try to.

A bad system will beat a good person every time.

Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD. All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.

You should not ask questions without knowledge.

Research shows that the climate of an organization influences an individual's contribution far more than the individual himself.

My mother was my biggest role model. She taught me to hate waste. We never wasted anything.

Export anything to a friendly country except American management.