Customer service quotes

By | 23.06.2022

Top customer service quotes: Your most unhappy customers are your greatest source of learning. Bill Gates

Don’t try to tell the customer what he wants. If you want to be smart, be smart in the shower. Then get out, go to work and serve the customer! Gene Buckley

There are no traffic jams along the extra mile. Roger Staubach

Life is for service. Fred Rogers

Good service is good business. Siebel Ad

Assumptions are the termites of relationships. Henry Winkler

Satisfaction is a rating. Loyalty is a brand. Shep Hyken

To earn the respect (and eventually love) of your customers, you first have to respect those customers. That is why Golden Rule behavior is embraced by most of the winning companies. Colleen Barrett, Southwest Airlines President Emerita

Customer service is the new marketing. Derek Sivers

Quality is remembered long after price is forgotten. Aldo Gucci

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else. Sam Walton

Do what you do so well that they will want to see it again and bring their friends. Walt Disney

Strive not to be a success, but rather to be of value. Albert Einstein

Customer service quotes: I attract a crowd, not because I’m an extrovert or I’m over the top or I’m oozing with charisma. It’s because I care. Gary Vaynerchuk

A brand for a company is like a reputation for a person. You earn reputation by trying to do hard things well. Jeff Bezos

The most important adage and the only adage is, the customer comes first, whatever the business, the customer comes first. Kerry Stokes

Revolve your world around the customer and more customers will revolve around you. Heather Williams

Know what your customers want most and what your company does best. … Focus on where those two meet. Kevin Stirtz

The customer may not always be right, but they are always the customer. So let the customer be wrong with dignity and respect. Shep Hyken


Excellent firms don’t believe in excellence – only in constant improvement and constant change. Tom Peters

Face the simple fact before it comes involved. Solve the small problem before it becomes big. Lao Tzu

It takes months to find a customer, seconds to lose one. Vince Lombardi

The difference between ‘try’” and ‘triumph’ is just a little ‘umph.’ Bonnie Przybylski, Projects Manager W.R. Grace

Customers don’t expect you to be perfect. But they do expect you to fix things when they go wrong. Donald Porter

Our greatest asset is the customer! Treat each customer as if they are the only one! Laurice Leitao

In the long arc of time, you are only relevant if customers love you. Tim Cook

The reputation of a thousand years may be undermined by the conduct of one hour. Japanese Proverb

People will soon forget what you said. They will NEVER forget how you made them feel. Dr Maya Angelou

Your ability to communicate is an important tool in your pursuit of your goals, whether it is with your family, your co-workers or your clients and customers. Les Brown

When the customer comes first, the customer will last. Robert Half

Memorable customer service can only take place in a human-to-human situation. Jeffrey Gitomer

If you don’t take care of your customer, your competitor will. Bob Hooey

Just having satisfied customers isn’t good enough anymore. If you really want a booming business, you have to create raving fans. Ken Blanchard

Quality in a service or product is not what you put into it. It is what the customer gets out of it. Peter Drucker

To keep a customer demands as much skill as to win one. American Proverb

You’ll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can’t be copied. Jerry Fritz

Even your most loyal customers always have a choice about where to take their business. Marilyn Suttle

Make a customer, not a sale. Katherine Barchetti


To give without any reward, or any notice, has a special quality of its own. Anne Morrow Lindeberg

When you serve the customer better, they always return on your investment. Kara Parlin

It takes many good deeds to build a good reputation, and only one bad one to lose it. Benjamin Franklin

Ease your customers’ pain. Hazel Edwards

There is place in the world for any business that takes care of its customers – after the sale. Harvey MacKay

There is a spiritual aspect to our lives — when we give, we receive — when a business does something good for somebody, that somebody feels good about them! Ben Cohen, Co-Founder Ben & Jerry’s

Customer service is about empathy. Chaz Van de Motter

It is so much easier to be nice, to be respectful, to put yourself in your customers’ shoes and try to understand how you might help them before they ask for help, than it is to try to mend a broken customer relationship. Mark Cuban

Treat the customer like you would want to be treated. Period! Brad Schweig

Successful people are always looking for opportunities to help others. Unsuccessful people are always asking, ‘What’s in it for me?’ Brian Tracy

Stellar service should be non-negotiable and merchants shouldn’t hide behind self-service tools and technology when it comes to knowing their products and taking care of their customers. Lauren Freedman

Good customer service costs less than bad customer service. Sally Gronow

Excellent customer service is the number one job in any company! It is the personality of the company and the reason customers come back. Without customers there is no company! Connie Edler

Our attitude towards others determines their attitude towards us. Earl Nightingale

Don’t dwell on what went wrong. Instead, focus on what to do next. Spend your energies on moving forward toward finding the answer. Denis Waitley

The customer is why we are here. If we take good care of them, they’ll give us good reason to come back. Jenny McKenzie

The key is when a customer walks away, thinking, ‘Wow, I love doing business with them, and I want to tell others about the experience.’ Shep Hyken

How you think about your customer influences how you respond to them. Marilyn Suttle

To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity. Don Alden Adams

Sales without customer service is like stuffing money into a pocket full of holes. David Tooman

In the world of internet customer service, it’s important to remember your competitor is only one mouse click away. Doug Warner

People do not care how much you know until they know how much you care. Teddy Roosevelt

If people believe they share values with a company, they will stay loyal to the brand. Howard Schultz

Men are rich only as they give. He who gives great service gets great rewards. Elbert Hubbard


Customer service shouldn’t just be a department, it should be the entire company. Tony Hsieh

It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently. Warren Buffet

Put yourself in their shoes. Jesse Harrison

People don’t care how much you know until they know how much you care. Theodore Roosevelt

I like to listen. I have learned a great deal from listening carefully. Most people never listen. Ernest Hemingway, Author and Journalist

Customer service is just a day in, day out ongoing, neverending, unremitting, persevering, compassionate, type of activity. Leon Gorman

I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel. Maya Angelou

Always have an attitude of gratitude. James R. Nowlin

It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages. Henry Ford

To listen closely and reply well is the highest perfection we are able to attain in the art of conversation. Francois de La Rochefoucauld, Essayist

If the shopper feels like it was poor service, then it was poor service. We are in the customer perception business. Mark Perrault

A complaint is a chance to turn a customer into a lifelong friend. Richard Branson

Customer service should not be a department. It should be the entire company. Tony Hsieh

A brand is no longer what we tell the customer it is – it is what customers tell each other it is. Scott Cook

What do we live for if not to make life less difficult for each other? George Eliot

Building a good customer experience does not happen by accident. It happens by design. Clare Muscutt

It takes months to find a customer… seconds to lose one. Vince Lombardi

The sole reason we are in business is to make life less difficult for our clients. Matthew Odgers

Customers will never love a company until the employees love it first. Simon Sinek

Sometimes one can become lost in a big company and lose sight of how what one does truly helps or impacts the end customer. If you are one of those, think of a fire brigade, a line of people passing buckets of water from one to the other from a source of water to the site of the fire. An individual in the brigade may not be able to see the end result, i.e., the water being thrown on the fire to put it out, but the contribution of the individual is indispensable to the final outcome. Grant Bright

A satisfied customer is the best business strategy of all. Michael LeBoeuf

The best way to find yourself is to lose yourself in the service of others. Mahatma Gandhi

People will forget what you said. They will forget what you did. But they will never forget how you made them feel. Maya Angelou

If you are not taking care of your customer, your competitor will. Bob Hooey

Happiness is a by-product of an effort to make someone else happy. Gretta Palmer

Customer experience is the next competitive battleground. It’s where business is going to be won or lost. Tom Knighton

Let us always meet each other with a smile, for the smile is the beginning of love. Mother Teresa

Spend a lot of time talking to customers face-to-face. You’d be amazed how many companies don’t listen to their customers. Ross Perot

Nothing is so contagious as enthusiasm. Samuel Taylor Coleridge

The world is moved not only by the mighty shoves of the heroes, but also by the aggregate of the tiny pushes of each honest worker. Helen Keller


Customers don’t care about your policies. Find and engage the need. Tell the customer what you can do. Alice Sesay Pope

Repetition makes reputation and reputation makes customers. Elizabeth Arden

Always begin with: ‘So that I can better serve you, do you mind if I ask a few questions? Jodie Shaw

Being on par in terms of price and quality only gets you into the game. Service wins the game. Tony Alessandra

Most people spend more time and energy going around problems than in trying to solve them. Henry Ford

You can have what you want if you help other people get what they want. Zig Ziglar

You should not build your customer service system on the premise that your organisation will never question the whims of your clients. Richard Branson

Unless you love everybody, you can’t sell anybody. Dicky Fox, Jerry Maguire

Ask your customers to be part of the solution, and don’t view them as part of the problem. Alan Weiss

Two important things are to have a genuine interest in people and to be kind to them. Kindness, I’ve discovered, is everything. Isaac Bashevis

My definition of ‘innovative’ is providing value to the customer. Mary Barra

Good customer service begins at the top. If your senior people don’t get it, even the strongest links further down the line can become compromised. Richard Branson

Imagine your customer is your best friend—listen to their concerns, be a shoulder to lean on and then shift the focus from what went wrong to how you can help make it right. Rachel Hogue

Courteous treatment will make a customer a walking advertisement. J. C. Penny

Customers often know more about your products than you do. Use them as a source of inspiration and ideas for product development. David J. Greer

We see our customers as invited guests to a party, and we are the hosts. It’s our job to make the customer experience a little bit better. Jeff Bezos

There’s a place in the world for any business that takes care of its customers-after the sale. Harvey Mackay

Be genuine. Be remarkable. Be worth connecting with. Seth Godin

Biggest question: Isn’t it really ‘customer helping’ rather than customer service? And wouldn’t you deliver better service if you thought of it that way? Jeffrey Gitomer

If you don’t care, your customer never will. Marlene Blaszczyk

The first step in exceeding your customer’s expectations is to know those expectations. Roy H. Williams

Thank your customer for complaining and mean it. Most will never bother to complain. They’ll just walk away. Marilyn Suttle

Great customer service doesn’t mean that the customer is always right, it means that the customer is always honoured. Chris LoCurto

You don’t earn loyalty in a day. You earn loyalty day-by-day. Jeffrey Gitomer

If you’re not serving the customer, your job is to be serving someone who is. Jan Carlzon

Exceed your customer’s expectations. If you do, they’ll come back over and over. Give them what they want – and a little more. Sam Walton


Remember not only to say the right thing in the right place, but far more difficult still, to leave unsaid the wrong thing at the tempting moment. Benjamin Franklin

The goal of a company is to have customer service that is not just the best but legendary. Sam Walton

If you make a sale, you can make a living. If you make an investment of time and good service in a customer, you can make a fortune. Jim Rohn

The customer’s perception is your reality. Kate Zabriskie

People may hear your words, but they feel your attitude. John C. Maxwell

When you help others feel important, you help yourself feel important too. David J. Schwartz

Customers who are merely satisfied remain your customers only as long as everything goes their way. Chip Bell

If you just communicate, you can get by. But if you communicate skillfully, you can work miracles. Jim Rohn

Until you understand your customers — deeply and genuinely — you cannot truly serve them. Rasheed Ogunlaru

Quality is never an accident. It is always the result of an intelligent effort. John Ruskin, Art Critic and Writer

Companies designed for success in the 20th century won’t be successful in the 21st. Kevin Howard

One of the deep secrets of life is that all that is really worth doing is what we do for others. Lewis Carroll

You don’t earn loyalty in a day. You earn loyalty day-by-day. Jeffrey Gitomer

It is not your customer’s job to remember you, it is your obligation and responsibility to make sure they don’t have the chance to forget you. Patricia Fripp

Customers don’t expect you to be perfect. They DO expect you to fix things when they go wrong. Donald Porter

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