We've only been wealthy in this country for 70 years. Who said we ought to have all this? Is it ordained?
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The story about GE that hasn't been told is the value of an informal place. I think it's a big thought. I don't think people have ever figured out that being informal is a big deal.
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There's no such thing as work-life balance. There are work-life choices, and you make them, and they have consequences.
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You measure your people and you take action on those that don't measure up.
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Change before you have to.
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An organization's ability to learn, and translate that learning into action rapidly, is the ultimate competitive advantage.
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What's important at the grocery store is just as important in engines or medical systems. If the customer isn't satisfied, if the stuff is getting stale, if the shelf isn't right, or if the offerings aren't right, it's the same thing. You manage it like a small organization. You don't get hung up on zeros.
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I was never the smartest guy in the room. From the first person I hired, I was never the smartest guy in the room. And that's a big deal. And if you're going to be a leader - if you're a leader and you're the smartest guy in the world - in the room, you've got real problems.
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The essence of competitiveness is liberated when we make people believe that what they think and do is important - and then get out of their way while they do it.
