"Regular feedback is one of the hardest things to drive through an organization." — Kenneth Chenault

For me, integrity is the consistency of words and actions. Part of the way that you do that is to ask people questions on some of the most difficult issues that you confront. 'Take me through where you felt you had to compromise your values.'

My message to Washington is very simple. Face reality. Be leaders. Demonstrate accountability. Engage in principle compromise. And understand your job is to find solutions.

If people support independently owned small businesses in their community, they can make a difference.

I say this all the time: Everyone can make a conscious choice to be a leader.

There are clearly some policies that need to change, and the reputation of the credit card industry is not high. Reforms need to take place.

I've always been a very competitive person.

Companies will need to pursue a more diversified business model, but I think those companies that have what I call a focused diversified business model will be more successful.

There was a strong focus on performance and respect for people. And one of the points that my father always made was that with all the challenges and obstacles and barriers, the one thing you can control is your performance. And that is one thing I have tried to adhere to throughout my career.

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Regular feedback is one of the hardest things to drive through an organization.