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Whenever an earthquake or tsunami takes thousands of innocent lives, a shocked world talks of little else.

- Anne M. Mulcahy
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Author:
Anne M. Mulcahy
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World
Innocent
Earthquake
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Whenever an earthquake or tsunami takes thousands of innocent lives, a shocked world talks of little else. I'll never forget the wrenching days I spent in Haiti last year for Save the Children just weeks after the earthquake.

Entire families work for Xerox.

My dad was an editor and a writer, and that's really where I would have liked to have gone. But the genetic link was not intact there, so I wound up going into business. But I love to write, still. I'm not a great writer, but I enjoy it.

Most of my career has been in sales. I spend 50% or more of my time with customers and employees, and I can't wait for it to be more than 50%.

When I became CEO of Xerox 10 years ago, the company's situation was dire. Debt was mounting, the stock sinking and bankers were calling. People urged me to declare bankruptcy, but I felt personally responsible for tens of thousands of employees.

Employees who believe that management is concerned about them as a whole person - not just an employee - are more productive, more satisfied, more fulfilled. Satisfied employees mean satisfied customers, which leads to profitability.

You have to live the mission... love what you do.

When parents are confident that their children will live, they have fewer of them. They invest more in each child's food, health and education.

When you have that window of opportunity called a crisis, move as quickly as you can, get as much done as you can. There's a momentum for change that's very compelling.

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Whenever an earthquake or tsunami takes thousands of innocent lives, a shocked world talks of little else.

Whenever an earthquake or tsunami takes thousands of innocent lives, a shocked world talks of little else.

Whenever an earthquake or tsunami takes thousands of innocent lives, a shocked world talks of little else.

Whenever an earthquake or tsunami takes thousands of innocent lives, a shocked world talks of little else.

Whenever an earthquake or tsunami takes thousands of innocent lives, a shocked world talks of little else.

Whenever an earthquake or tsunami takes thousands of innocent lives, a shocked world talks of little else.

Whenever an earthquake or tsunami takes thousands of innocent lives, a shocked world talks of little else.

Whenever an earthquake or tsunami takes thousands of innocent lives, a shocked world talks of little else.

Whenever an earthquake or tsunami takes thousands of innocent lives, a shocked world talks of little else.

Whenever an earthquake or tsunami takes thousands of innocent lives, a shocked world talks of little else.

Whenever an earthquake or tsunami takes thousands of innocent lives, a shocked world talks of little else.

Whenever an earthquake or tsunami takes thousands of innocent lives, a shocked world talks of little else.

Whenever an earthquake or tsunami takes thousands of innocent lives, a shocked world talks of little else.

Whenever an earthquake or tsunami takes thousands of innocent lives, a shocked world talks of little else.

Whenever an earthquake or tsunami takes thousands of innocent lives, a shocked world talks of little else.