"Make people have a smile when they finish your e-mail." — Letitia Baldrige

Good manners are cost effective. They not only increase the quality of life in the workplace, they contribute to employee morale, embellish the company image, and play a major role in generating profit.

Going to a party uninvited always has been a negative action. It never has been acceptable. At the very least, it upsets kitchen preparations, parking arrangements, and even details such as space for hanging coats and depositing dripping umbrellas.

You don't want to work so hard that you can't enjoy your guests.

For years, people have re-dialed when the line was busy. They waited their turn. When I'm put on hold, I always hope that as my revenge, their other call will be someone wanting to sell them something.

Most people don't know how to take compliments. That's the biggest problem in America - we're hesitant to give compliments and embarrassed at getting them.

The whole art of flirting has simply disappeared. This probably will do further damage. If we're going to become so uptight that we can't say nice things to each other, then we've had it!

Doubleday is used to my talking about manners because I am, after all, known for that, and that's my persona.

Nothing ruins the flow of conversation more quickly than refusing a compliment you have just received. Never disagree with something nice that is said to you or about you.

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Make people have a smile when they finish your e-mail.