The model a lot of companies use is a very pyramidal model which sort of designates that all creativity, all wisdom flows from the top. We think that's the absolute wrong model.
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The Free People brand plans to drive growth on three different fronts: product expansion, geographic expansion and improved marketing.
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Repositioning a brand is never easy and rarely without pain. I believe the Urban brand is making the necessary changes that will allow it to more fully engage its traditional customer and return to solid profitability.
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If we go and see hundreds of different market resources, you are seeing hundreds of different points of view, and once in a while, my experience is, you will come across one or two that are just outstanding, and you never would have thought of them.
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The store experience must become a performance, with the energy and precision of a Broadway play.
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I don't like all suburbs, just like I don't like all parts of cities.
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We have a relationship with our customer, and that relationship translates into sales.
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At a mall you can almost get frostbite, it's so boring. Looking different is worth a lot.
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Our job as a business is not to promote a political agenda. That's not what we do.