The weirdest place someone has asked me for advice was at a party where there were a lot of A-list celebrities and super-wealthy people. There were people in the middle of mingling asking for investment advice, and I'm like, 'Hey, I'm just here to dance. I'm here to have fun!'
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I have trouble falling asleep. I have trouble shutting my mind off.
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The likelihood of success drops dramatically when you expand, especially in the services business. And there's a lot of capital that goes into opening another office.
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I regret the Pro Fit investment because I didn't know that I was dealing with people who were more concerned about the exposure than fixing their business.
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Usually, you can figure out where a person's mistakes came from if you ask them the genesis of their thought process: 'Why did you do it this way?' As opposed to telling them they did it the wrong way. Understanding their thought process will ultimately help you be able to communicate with them and navigate around them.
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I'm not a seller. I'm a holder.
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I'm a big believer that if you're happy and your employees are happy, your customers are going to be happy. If you're unhappy and your employees are unhappy, there's no way your customers are going to be happy.
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I'm really not a great businessperson. I understand business, and I understand numbers, but I think what I understand more than that is people... Ultimately, I think businesses fail and people fail because they don't have their act together.
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Working and being involved in multiple businesses and fixing things has almost turned into an addiction, but I can't seem to want to change it.
