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Simple questions can be profound, and answering them requires us to make stark and honest - and sometimes painful - self-assessments.

- Frances Hesselbein
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Frances Hesselbein
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We cannot ensure equal access or build upon our diverse strengths by sitting at our desks.

Listening is an art.

A single person doesn't change an organization, but culture and good people do.

Management is the set of skills that can help get things done. Unfortunately, its practice is too often a bag of manipulative tricks to advance someone's own interests, which creates cynicism.

If you are building a corporate culture of greatness, you have to define culture on your own terms and with the people you work with.

When people are speaking, they require our undivided attention. We focus on them; we listen very carefully. We listen to the spoken words and the unspoken messages. This means looking directly at the person, eyes connected; we forget we have a watch, just focusing for that moment on that person.

Move beyond the old assumptions, practices, and language that can be barriers to equal access.

I believe that tears should be very private, and no matter what issue or what situation, we should have a very dignified demeanor.

We see change as a challenge, not as a threat.

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Simple questions can be profound, and answering them requires us to make stark and honest - and sometimes painful - self-assessments.

Simple questions can be profound, and answering them requires us to make stark and honest - and sometimes painful - self-assessments.

Simple questions can be profound, and answering them requires us to make stark and honest - and sometimes painful - self-assessments.

Simple questions can be profound, and answering them requires us to make stark and honest - and sometimes painful - self-assessments.

Simple questions can be profound, and answering them requires us to make stark and honest - and sometimes painful - self-assessments.

Simple questions can be profound, and answering them requires us to make stark and honest - and sometimes painful - self-assessments.

Simple questions can be profound, and answering them requires us to make stark and honest - and sometimes painful - self-assessments.

Simple questions can be profound, and answering them requires us to make stark and honest - and sometimes painful - self-assessments.

Simple questions can be profound, and answering them requires us to make stark and honest - and sometimes painful - self-assessments.

Simple questions can be profound, and answering them requires us to make stark and honest - and sometimes painful - self-assessments.

Simple questions can be profound, and answering them requires us to make stark and honest - and sometimes painful - self-assessments.

Simple questions can be profound, and answering them requires us to make stark and honest - and sometimes painful - self-assessments.

Simple questions can be profound, and answering them requires us to make stark and honest - and sometimes painful - self-assessments.

Simple questions can be profound, and answering them requires us to make stark and honest - and sometimes painful - self-assessments.

Simple questions can be profound, and answering them requires us to make stark and honest - and sometimes painful - self-assessments.