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We have not provided our frontline supervisors and managers and individuals with the proper procedures that would allow them to use their common sense.

- Oscar Munoz
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Author:
Oscar Munoz
Tags:
Common Sense
Use
Sense
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The airline industry has been closely watching, monitoring, exactly what the rail industry has done.

I feel most comfortable in the hangars and ramps.

I think we have a thriving economic engine between not only the U.S. and Mexico but the U.S. and many, many other countries.

We are deeply sorry for the loss of anything - from your luggage to, of course, a loved pet.

We set out to reinvent the whole business class experience. We went back to re-engineer everything we had thought about and made sleep a priority.

We're going to teach and broaden sort of the cultural impact of respect and dignity, regardless of where you're sitting. And that's why we've said once you've boarded an aircraft, we're not going to take you off except for safety and security.

I can't tell you how many thousands of small moments that I've had with employees in our company that have been nothing more than a one-on-one. I'll see the baggage-services person, he or she is by himself. I'll pull them off to the side and have a 15-minute conversation about their history, their life, that kind of thing.

We are market based and have to differentiate our product in many ways; pricing isn't the only one.

We will not only be more flexible when it comes to price, we'll also be more efficient operationally by forgoing pre-assigned seating, priority boarding, upgrading the option for last-minute changes.

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We have not provided our frontline supervisors and managers and individuals with the proper procedures that would allow them to use their common sense.

We have not provided our frontline supervisors and managers and individuals with the proper procedures that would allow them to use their common sense.

We have not provided our frontline supervisors and managers and individuals with the proper procedures that would allow them to use their common sense.

We have not provided our frontline supervisors and managers and individuals with the proper procedures that would allow them to use their common sense.

We have not provided our frontline supervisors and managers and individuals with the proper procedures that would allow them to use their common sense.

We have not provided our frontline supervisors and managers and individuals with the proper procedures that would allow them to use their common sense.

We have not provided our frontline supervisors and managers and individuals with the proper procedures that would allow them to use their common sense.

We have not provided our frontline supervisors and managers and individuals with the proper procedures that would allow them to use their common sense.

We have not provided our frontline supervisors and managers and individuals with the proper procedures that would allow them to use their common sense.

We have not provided our frontline supervisors and managers and individuals with the proper procedures that would allow them to use their common sense.

We have not provided our frontline supervisors and managers and individuals with the proper procedures that would allow them to use their common sense.

We have not provided our frontline supervisors and managers and individuals with the proper procedures that would allow them to use their common sense.

We have not provided our frontline supervisors and managers and individuals with the proper procedures that would allow them to use their common sense.

We have not provided our frontline supervisors and managers and individuals with the proper procedures that would allow them to use their common sense.

We have not provided our frontline supervisors and managers and individuals with the proper procedures that would allow them to use their common sense.