The objective of the customer is not being met if the fund managers are diversifying their assets into hundreds of businesses. If they do this, they are typically performing close to the indexes. But that's not the way wealth is created.
A diverse customer base helps insulate you; a few large accounts can leave you vulnerable to their whims.
Customer service is just a day-in, day-out, ongoing, never-ending, unremitting, persevering, compassionate type of activity.
Accenture Interactive is working with many of the world's leading brands to transform the customer experience.
Just as we are enhancing the customer side of our marketplace, we are also looking for ways to increase our contributor expense.
There are certain people I am allergic to. I even intervene when I don't like a customer; I rush in and check all the names. If I don't like them, I don't take them.
The luxury customer is increasingly global and increasingly mobile. Their brand journey is not linear. They might browse online and purchase in store, or vice versa.