The life of a startup is full of ups and downs, an emotional roller coaster ride that you can't quite imagine if you've spent your whole career in a corporation.
Positive thinking is more than just a tagline. It changes the way we behave. And I firmly believe that when I am positive, it not only makes me better, but it also makes those around me better.
Delegating doesn't mean passing off work you don't enjoy, but letting your employees stretch their skills and judgment.
The quality of your life is determined by the quality of your relationships. The quality of your business is no different.
An optimist understands that life can be a bumpy road, but at least it is leading somewhere. They learn from mistakes and failures, and are not afraid to fail again.
Too often, sales reps simply regurgitate their presentations and expect to land the sale. It doesn't work.
I've learned that people will seldom let you down if they understand that your destiny is in their hands, and vice versa.
Southwest Airlines is successful because the company understands it's a customer service company. It also happens to be an airline.
You don't need a big close, as many sales reps believe. You risk losing your customer when you save all the good stuff for the end. Keep the customer actively involved throughout your presentation, and watch your results improve.
There is a time to provide advice and offer an opinion, and there is a time not to. Don't be too quick to offer unsolicited advice. It certainly will not endear you to people.
The employees who share innovative ideas may also be the folks who have some hidden talents that would help incorporate their suggestions.