At Uber, we say, 'Always be hustling.' Even if you are an introvert and you haven't got hustle in you, you better get a co-founder who does. And if you haven't got enough hustle to find a co-founder who's got hustle, it's going to be tough. You've got to have a little hustle in you.
Surge pricing only kicks in in order to maximize the number of trips that happen and therefore reduce the number of people that are stranded.
I think Uber is just very different; there's no model to copy. It may be the reason why we've been a lightning rod in so many ways, because we don't do anything conventional... And then I think also, as an entrepreneur, I'm a bit of a lone wolf.
When you start to automate, you start to do the self-driving thing, you make it much more efficient. When these cars go into self-driving, you start to become a robotics company.
Millennials aren't buying cars anymore. They don't want to drive. They don't want to own these cars. They don't want that inconvenience.
There's hundreds of millions of people that are card members at AmEx - all of them should be using Uber.
Every problem is super-interesting and has its own nuances, and you solve it today, but you try to solve it with an architecture. You build a machine to solve the problems that are like it later. And then you move on to the next.
You have to be willing to stand up for what you believe in, and the rule of law is one of those things.
I used to be a computer engineer, and I can make really good code, and we can make systems that work really well, and we can make the application a great experience, but when you have to translate bits to atoms, you need folks who are used to working with city governments, with state governments, and so I like to say we're in a political campaign.